Is a Reliable Site? A Comprehensive Review


As travel enthusiasts, we are always on the lookout for the best deals on flights, hotels, and rental cars. With the advent of online travel agencies, booking our dream vacations has become a breeze. One of the most popular online travel agencies is But with so many online scams and fraudulent websites, it’s important to question the reliability of these online booking platforms. In this blog post, we’ll delve into the world of and explore whether or not it’s a reliable site. We’ll examine the company’s background, its reputation, the pros and cons of using the site, and compare it with its competitors. So, sit back, relax, and let’s find out if is a trustworthy platform for all your travel needs.

Background Information is an online travel agency that was founded in 1999 under the name It started as a small travel booking service in Shanghai, China, but quickly expanded its operations throughout Asia. The company changed its name to in 2019 and continued to grow its presence globally. As of 2021, operates in more than 200 countries and regions, providing services in 19 languages. It boasts over 400 million registered users and has been recognized as the world’s second-largest online travel agency, behind

The company offers a wide range of travel services, including flights, hotels, vacation packages, and car rentals. It also offers travel guides and reviews to help customers plan their trips. is known for its competitive pricing, and it claims to offer up to 30% off on select bookings. It also has a loyalty program called Trip Coins, where customers can earn points for their bookings and use them to get discounts on future bookings.

Is a reliable site?

When it comes to online booking platforms, one of the most important factors to consider is reliability. Is a trustworthy platform for making travel bookings? The short answer is yes. has been in business for over two decades, and it has garnered a reputation for being a reliable site. The company has won numerous awards, including the World Travel Awards, which recognized it as Asia’s Leading Online Travel Agency for eight consecutive years.

One of the key factors that make a reliable site is its security measures. The company uses SSL encryption technology to protect customers’ personal and financial information. It also offers multiple payment options, including credit cards, PayPal, and Alipay, which is a popular payment method in Asia. Additionally, has a privacy policy that outlines how it collects, uses, and protects customers’ data.

Another aspect that makes a reliable site is its customer service and support. The company has a dedicated customer service team that is available 24/7 to assist customers with their bookings. Customers can reach out to through various channels, including email, phone, and live chat. The response time is generally quick, and the quality of service is satisfactory.

Pros and Cons of using

Like any online travel agency, has its fair share of pros and cons. One of the biggest advantages of using is its competitive pricing. The company offers some of the lowest prices in the industry, and it claims to offer up to 30% off on select bookings. Additionally, has a loyalty program called Trip Coins, which allows customers to earn points and get discounts on future bookings.

Another advantage of using is its wide range of services. The company offers flights, hotels, vacation packages, and car rentals, all in one platform. It also has a travel guide and review section, which helps customers plan their trips.

However, does have some drawbacks. One of the biggest cons is its limited refund and cancellation policy.’s cancellation and refund policy can vary depending on the type of booking and the provider. In some cases, customers may not be able to cancel their bookings, or they may be subject to high cancellation fees. This can be a concern for travelers who may need to change or cancel their plans due to unforeseen circumstances.

Another potential disadvantage of using is the lack of transparency regarding the providers and vendors. The company works with numerous providers and vendors to offer its services, but it’s not always clear who the provider or vendor is for a particular booking. This can lead to confusion or difficulty in resolving issues if something goes wrong with the booking.

Finally, some customers have reported experiencing technical issues with the website and app, such as slow loading times and errors during the booking process. While these issues may not be common, they can be frustrating for customers trying to make a booking. vs. Competitors

When it comes to online travel booking, is not the only player in the game. There are several other popular travel booking sites, such as Expedia,, and Agoda, that offer similar services. Each platform has its strengths and weaknesses, and choosing the right one can depend on personal preferences and travel needs. In terms of pricing, is often known for offering competitive rates, and it also offers additional discounts and promotions for members. However, some users may prefer other sites for their loyalty programs or wider range of accommodations. Another factor to consider is the user interface and ease of use. While has a clean and user-friendly layout, some users may find other sites easier to navigate or more intuitive. Ultimately, it’s worth comparing different sites and weighing the pros and cons before making a final decision.

Tips for using

To get the most out of your experience, here are some tips to keep in mind:

  • Sign up for a membership: offers exclusive discounts and promotions for members, so it’s worth signing up for a free account to access these benefits.
  • Check for deals and promotions: Keep an eye out for flash sales, holiday specials, and other promotions that offers throughout the year. You can also use the site’s “Deals” section to find discounted accommodations and activities.
  • Use filters and sorting options: allows users to filter and sort search results by price, location, and other factors. Utilize these options to narrow down your search and find the best deals.
  • Read reviews and do research: Before booking a hotel or activity, take the time to read reviews from other travelers and do your research on the location and amenities. This can help you avoid any potential issues and ensure that you have a positive experience.
  • Contact customer service if needed: If you encounter any issues or have questions about your booking,’s customer service team is available 24/7 to assist you. Don’t hesitate to reach out if you need help or have concerns.’s Customer Service’s customer service is available 24/7 via phone, email, and live chat. Many users have reported positive experiences with the customer service team, citing their helpfulness and responsiveness. In the event of a booking issue or other problem, customers can reach out to the team for assistance. However, some users have reported longer wait times or difficulty resolving issues. It’s worth noting that also offers a self-service portal where users can manage their bookings and make changes without needing to contact customer service. Overall, while’s customer service may not be perfect, it’s generally regarded as reliable and helpful.’s Loyalty Program offers a loyalty program called Trip Coins, which allows users to earn and redeem points for discounts and other benefits. Users can earn Trip Coins by booking hotels, flights, and other travel products through the site, as well as by completing other actions such as writing reviews or sharing on social media. The program has different tiers, with higher levels offering more perks such as free hotel stays and faster earning rates. While the program may not be as comprehensive as those offered by some other travel booking sites, it can still be a valuable way to save money and earn rewards on’s Security and Privacy Measures

As a travel booking site that handles sensitive personal and financial information, takes security and privacy seriously. The site uses encryption and other measures to protect user data, and it also complies with relevant data protection laws and regulations. also has a privacy policy that outlines how user data is collected, used, and shared. While no site can guarantee complete security or privacy, has generally been regarded as a safe and secure platform for booking travel. However, as with any online platform, it’s important to take basic security measures such as using strong passwords and avoiding public Wi-Fi when making bookings.


After examining’s background, reputation, and the pros and cons of using the site, we can conclude that it is a reliable platform for making travel bookings. The company has been in business for over two decades, and it has garnered a reputation for being a trustworthy site. Its security measures, customer service, and wide range of services make it an attractive option for travelers. However, it’s important to be aware of the potential drawbacks, such as the limited refund and cancellation policy and lack of transparency regarding providers and vendors. Overall, is a solid choice for travelers looking for competitive prices and a user-friendly booking experience.